PRIVACY POLICY
Alpine Valley Real Estate Pty Ltd
ABN: 25 096 480 625
Address: 7 Hollonds Street, Mount Beauty VIC 3699
Phone: (03) 5754 4999
Email: [email protected]
Effective Date: 19 June 2026
Review Date: 19 June 2027
Introduction
Alpine Valley Real Estate is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable laws and regulations.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information obtained through our real estate services, property management services, holiday accommodation management, storage facility management, and through our website.
By engaging our services or providing personal information to us, you consent to the collection, use and disclosure of your personal information as described in this Policy.
What Personal Information We Collect
The personal information we collect may include:
- Full name
- Residential and postal address
- Telephone numbers
- Email address
- Date of birth
- Driver licence details
- Passport details
- Proof of identity documents
- Property ownership information
- Financial and banking details
- Employment information
- Rental history and references
- Emergency contact details
- Information relating to property transactions
- Information provided during inspections, enquiries, applications or bookings
Where required by law, we may also collect information necessary to verify your identity and authority to act on behalf of another person or entity.
How We Collect Personal Information
We may collect personal information directly from you when you:
- Enquire about a property
- Request an appraisal
- Enter into a sales agency agreement
- Buy or sell property through us
- Apply to rent a property
- Lease a property
- Stay in a holiday rental property
- Rent a storage unit
- Contact us through our website, email or telephone
- Complete forms or applications
We may also collect information from third parties including:
- Government agencies
- Identity verification providers
- Referees
- Employers
- Conveyancers and solicitors
- Property owners
- Property managers
- Public registers and databases
Why We Collect Personal Information
We collect personal information to:
- Provide real estate sales services
- Provide property management services
- Manage holiday accommodation bookings
- Manage storage facility rentals
- Verify identity and authority
- Conduct customer due diligence
- Comply with legal and regulatory obligations
- Prevent fraud and unlawful activity
- Communicate with clients and customers
- Respond to enquiries and requests
- Improve our services
Identity Verification and AML/CTF Compliance
To comply with legal and regulatory requirements, including anti-money laundering and counter-terrorism financing obligations, Alpine Valley Real Estate may collect and verify identity information from clients and other parties.
This may include:
- Verification of identity documents
- Verification of residential addresses
- Verification of business entities
- Identification of beneficial owners
- Verification of authority to act on behalf of another person or entity
We may engage third-party identity verification providers to assist with these processes. Information disclosed to such providers will be limited to what is reasonably necessary to perform the verification.
Where required by law, we may collect additional information and conduct enhanced due diligence procedures.
Disclosure of Personal Information
We may disclose personal information to:
- Vendors and purchasers
- Landlords and tenants
- Property owners
- Conveyancers and solicitors
- Financial institutions and mortgage providers
- Identity verification providers
- Technology and software service providers
- Contractors and consultants
- Government agencies and regulators
- Law enforcement agencies
- AUSTRAC or other authorities where required by law
We will take reasonable steps to ensure that third parties handle personal information appropriately and in accordance with privacy obligations.
Website Information and Cookies
When visiting our website, certain information may be automatically collected, including:
- IP address
- Browser type
- Operating system
- Pages viewed
- Time and date of access
- Referring websites
This information is used to improve website functionality, analyse website traffic and enhance user experience.
Our website may use cookies and similar technologies to improve website performance and user experience.
You may adjust your browser settings to refuse cookies, however some website features may not function correctly.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
- Secure electronic systems
- Password protection
- Access controls
- Secure storage of physical records
- Staff confidentiality obligations
While we take reasonable precautions, no method of transmission or storage is completely secure.
Access and Correction
You may request access to personal information we hold about you and request corrections if you believe information is inaccurate, incomplete or out of date.
Requests should be made in writing to the contact details provided below.
We may refuse access where permitted by law.
Retention of Information
We will retain personal information for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory and record-keeping obligations.
When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
Complaints
If you believe your privacy has been breached, you may lodge a complaint by contacting us.
We will investigate complaints and respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to this Policy
Alpine Valley Real Estate may amend this Privacy Policy from time to time.
The current version will be available on our website.
Contact Us
Alpine Valley Real Estate
7 Hollonds Street
Mount Beauty VIC 3699
Phone: (03) 5754 4999
Email: [email protected]